PLEASE NOTE – Deliveries are currently subject to delays worldwide due to COVID-19's impact on Royal Mail + FedEx operations; we are still dispatching daily, please allow a little extra time to receive your order once in transit.
We aim to dispatch orders on the same day if your order is received on a working day before 3pm, otherwise we aim to dispatch orders on the next working day, unless there are exceptional circumstances (subject to availability). If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our Website, we will inform you of this by email.
Whilst we will endeavour to meet any stated dispatch and delivery dates and/or times, we cannot guarantee these and accept no responsibility for any delays in deliveries due to any act or omission of Royal Mail (or any other delivery service as used by us from time to time). As such we will not be liable for any direct or indirect loss or damage suffered by you as a result of any delay or failure to deliver which is due wholly or partly to circumstances beyond our reasonable control.
All delivery charges will be clearly stated during your order process prior to confirming your purchase at checkout. Please contact us for more information on your delivery at email@example.com.
We are happy to arrange delivery of your order to an address that is different from your credit or debit card billing address. Please ensure that you have checked your address details carefully on submitting your order as you are responsible for ensuring that you are able to take delivery of the Products.
Delivery addresses cannot be changed once the order has been dispatched and we will not be held responsible for lost deliveries which result from an incorrect delivery address, as entered by you.
If no one is available at your address to take delivery a card will be left for you to either rearrange delivery or to collect the package from a designated depot. After a period of time your package will be returned to us, in which case please contact us at firstname.lastname@example.org to rearrange delivery, alternatively we may contact you to arrange redelivery and take payment for any applicable redelivery fees before re-dispatching the Product.
If you do not arrange redelivery within 1 month of your order being returned to us we will refund the price paid for the Products, less any delivery charges incurred by us.
If you receive any Products which are either damaged or missing or the packaging has been opened, you should register all reservations and complaints with the carrier or refuse the package if it is appears to have been opened or damaged.
If you have not been able to inform the carrier or you discover the problem later please contact us at email@example.com.
If you order Products from our Website for delivery abroad, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
If the shipment is refused and the order is returned to us, our admin fee plus any return shipping costs and associated fees incurred will be deducted from your refund.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
We accept no responsibility if your order is stopped by international customs.
If an order is returned to us and needs to be re-shipped then you will be responsible for the cost of re-shipping the order.
Please note that we are only able to accept returns and provide refunds for those orders placed on our Website.
You may cancel an order at any time prior to the Product being dispatched by contacting us at firstname.lastname@example.org; we will confirm your cancellation in writing to you and refund any monies already paid.
If, following dispatch of your order, you change your mind or decide for any other reason that you do not want to receive or keep a Product you can notify us within the period set out below to cancel your Order and receive a refund. However, this cancellation right does not apply in the case of:
Products which are not suitable for return due to hygiene reasons if unpackaged (tags/labels removed) by you after delivery; or Products which are made to your specification, (this does not affect your legal rights as a consumer in relation to any faulty, or not as described, Product(s)).
If you are returning a Product which does not fall within the exceptions above, or if your Product is faulty or not as described, your deadline for cancelling an order depends on what you have ordered and how it is delivered, as set out below:
If your order is for a single Product (which is not delivered in instalments on separate days), the last day for cancellation (the “Cancellation Period”) is the end of 14 days after the day on which you receive the Product; or
If your order is for one Product which is delivered in instalments on separate days or multiple Products which are delivered on separate days, the last day for cancellation (the “Cancellation Period”) is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
To cancel an order, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us at email@example.com – please note that we must receive the items returned within the applicable Cancellation Period.
Please return the Product (in its original condition) to us together with all original packaging (ie, with swing tags/labelling still attached, silk bag if you've received one and your entire order is being returned, jewellery should be returned in its individual packaging.)
Edge o' Beyond (returns)
Morgan Street, New Tredegar, Caerphilly, NP24 6AE, Wales, United Kingdom
When you return a Product, please let us know your contact details, whether you want a refund or a replacement and the reason for returning the item.
Please ensure your parcel is labelled as being a return, with no commercial value. If any duty payments are due, it will be your responsibility to pay them - either upfront or via deduction from refund amount or exchange value.
Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us.
We cannot be responsible for parcels that fail to reach us, so please make sure you obtain proof of postage.
The Products will be your responsibility from the point of delivery. It is important that returned items are kept in the best possible condition, so please take reasonable care of them and keep all original packaging.
Please note that we cannot accept returned Products that we reasonably believe have been used or worn unless the reason for the return is because the Product is faulty or not as described.
Where you return a Product we will examine the returned Product to determine whether a refund is available and will notify you as such via e-mail within a reasonable period of time. Where you have failed to take reasonable care of the Products, no refund will be available.
If you cancel your order, and a refund is due to you, we will make any refunds due to you up to 14 business days after the day on which we receive the Product back from you.
Refunds will only be made against the original credit/debit card used.
As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by these Terms of Sale. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
All Edge o’ Beyond lingerie pieces are handmade in the UK with luxurious fabrics, and therefore require special care when cleaning. Follow these instructions to ensure your EO’B garments are kept beautiful wash after wash. Returns will not be accepted for any items that are not cared for as instructed.