Delivery + Returns

We aim to dispatch orders on the same day if your order is received on a working day before 3pm, otherwise we aim to dispatch orders on the next working day, unless there are exceptional circumstances (subject to availability). If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our Website, we will inform you of this by email.

Whilst we will endeavour to meet any stated dispatch and delivery dates and/or times, we cannot guarantee these and accept no responsibility for any delays in deliveries due to any act or omission of Royal Mail (or any other delivery service as used by us from time to time). As such we will not be liable for any direct or indirect loss or damage suffered by you as a result of any delay or failure to deliver which is due wholly or partly to circumstances beyond our reasonable control.

All delivery charges will be clearly stated during your order process prior to confirming your purchase at checkout. Please contact us for more information on your delivery at hello@edgeobeyond.com.

Expecting a delivery? Track your package here.

SHIPPING TO A DIFFERENT DELIVERY ADDRESS

We are happy to arrange delivery of your order to an address that is different from your credit or debit card billing address. Please ensure that you have checked your address details carefully on submitting your order as you are responsible for ensuring that you are able to take delivery of the Products.

Delivery addresses cannot be changed once the order has been dispatched and we will not be held responsible for lost deliveries which result from an incorrect delivery address, as entered by you.

NON-DELIVERY

If no one is available at your address to take delivery a card will be left for you to either rearrange delivery or to collect the package from a designated depot. After a period of time your package will be returned to us, in which case please contact us at hello@edgeobeyond.com to rearrange delivery, alternatively we may contact you to arrange redelivery and take payment for any applicable redelivery fees before re-dispatching the Product.

If you do not arrange redelivery within 1 month of your order being returned to us we will refund the price paid for the Products, less any delivery charges incurred by us.

PROBLEMS UPON DELIVERY

If you receive any Products which are either damaged or missing or the packaging has been opened, you should register all reservations and complaints with the carrier or refuse the package if it is appears to have been opened or damaged.

If you have not been able to inform the carrier or you discover the problem later please contact us at hello@edgeobeyond.com.

INTERNATIONAL DELIVERY

As of 25th September 2025, duties and tariffs are calculated and collected at checkout for all shipments outside the UK. This helps avoid delays and unexpected fees during transit or at the point of delivery. These charges will be included in your order total once a shipping address has been entered.

Our courier, FedEx, handles the customs clearance process on your behalf via a DDP (Delivered Duties Paid) Service. Duties and tariffs are remitted to a third party as part of this process. As the importer of record, you may be contacted directly for additional information required to clear your package through US customs.

No further duties, tariffs, or taxes will be added during transit or upon delivery.

Please note: orders may be subject to delays during customs clearance due to the removal of the US de minimis threshold on 29th August 2025. Customs may also require your Social Security Number or Tax ID in order to release your shipment; if required, this will be requested directly by FedEx.

We accept no responsibility if your order is stopped by international customs.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

If the shipment is refused and the order is returned to us, our admin fee plus any return shipping costs and associated fees incurred will be deducted from your refund.

If an order is returned to us and needs to be re-shipped then you will be responsible for the cost of re-shipping the order.

Please note that we are only able to accept returns and provide refunds for those orders placed on our Website.

You may cancel all or part of an order at any time prior to the Product being dispatched. If you have an EOB customer account, you can cancel via your order history. Otherwise, please contact us by email at hello@edgeobeyond.com; we will confirm your cancellation in writing to you and refund any monies already paid.

14 DAY RETURNS POLICY

If, following dispatch of your order, you change your mind or decide for any other reason that you do not want to receive or keep a Product you can notify us within 14 days to cancel + return your Order to receive a refund. However, this right does not apply in the case of:

Gift Cards/Vouchers

Whether electronic or physical.

Products missing tags/labels

Not suitable for return due to hygiene reasons if unpackaged (tags/labels removed) by you after delivery.

Bespoke / Made-to-Order Items

Bespoke, made-to-order or personalised items are non-refundable. You will not have a right to cancel or return these bespoke orders for a refund once production has begun.

This does not affect your legal rights as a consumer in relation to any Product(s) found to be faulty or not as described.

If you are returning a Product which does not fall within the exceptions above, or if your Product is faulty or not as described, you have 14 days after the day on which the order is received to request a refund or exchange on your order.

To return an order, you just need to let us know. The easiest way to do this is using our online service here or by logging into your EOB account. Please let us know via the "notes" field if you would like to exchange an item rather than receiving a refund.

Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. Note that we must receive the items returned within the applicable Cancellation Period.

Please ensure your parcel is labelled as being a return, with no commercial value. If any duty payments are due, it will be your responsibility to pay them - either upfront or via deduction from refund amount or exchange value.

We cannot be responsible for parcels that fail to reach us, so please make sure you obtain proof of postage.

CONDITION OF RETURNS

The Products will be your responsibility from the point of delivery. It is important that returned items are kept in the best possible condition, so please take reasonable care of them and keep all original packaging.

Please return the Product in its original condition together with all original packaging (e.g., with swing tags/labels still attached, fabric bag if included and your entire order is being returned, and jewellery should be returned in its individual packaging).

Please note that we cannot accept returned Products that we reasonably believe have been used, worn or tried on without customers own underwear underneath bottoms, unless the reason for the return is because the Product is faulty or not as described. We cannot accept returns of any damaged or soiled items, or items tried on without underwear.

When you return a Product, we will examine the returned Product to determine whether a refund is available and will notify you via email within a reasonable period of time. Where you have failed to take reasonable care of the Products, no refund will be available.

REFUNDS

If you cancel your order, and a refund is due to you, we will make any refunds due to you up to 14 business days after the day on which we receive the Product back from you.

Refunds will only be made against the original credit/debit card used.

STATUTORY RIGHTS

As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by these Terms of Sale. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

All Edge o’ Beyond lingerie pieces are handmade in the UK with luxurious fabrics, and therefore require special care when cleaning. Follow these instructions to ensure your EO’B garments are kept beautiful wash after wash. Returns will not be accepted for any items that are not cared for as instructed.

• Detach any jewellery attachments before washing.
• Hand wash cold using a specialist lingerie laundry detergent.
• Be aware that hot washing can easily shrink your lingerie.
• Never use fabric conditioner on silk items, as this can deteriorate the fabric.
• Whilst washing, fasten hook and eyes to avoid them catching on anything.
• Do not wring your garment. Air-dry your lingerie by hanging it, or laying it on a flat, clean surface.
• To avoid any misshaping, ensure you re-shape foam cups whilst damp.
• Do not be tempted to tumble dry or use any excessive heat.