Shipping policy

We aim to dispatch orders on the same day if your order is received on a working day before 3pm, otherwise we aim to dispatch orders on the next working day, unless there are exceptional circumstances (subject to availability). If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our Website, we will inform you of this by email.

Whilst we will endeavour to meet any stated dispatch and delivery dates and/or times, we cannot guarantee these and accept no responsibility for any delays in deliveries due to any act or omission of Royal Mail (or any other delivery service as used by us from time to time). As such we will not be liable for any direct or indirect loss or damage suffered by you as a result of any delay or failure to deliver which is due wholly or partly to circumstances beyond our reasonable control.

All delivery charges will be clearly stated during your order process prior to confirming your purchase at checkout. Please contact us for more information on your delivery at hello@edgeobeyond.com.

Expecting a delivery? Track your package here.

SHIPPING TO A DIFFERENT DELIVERY ADDRESS

We are happy to arrange delivery of your order to an address that is different from your credit or debit card billing address. Please ensure that you have checked your address details carefully on submitting your order as you are responsible for ensuring that you are able to take delivery of the Products.

Delivery addresses cannot be changed once the order has been dispatched and we will not be held responsible for lost deliveries which result from an incorrect delivery address, as entered by you.

NON-DELIVERY

If no one is available at your address to take delivery a card will be left for you to either rearrange delivery or to collect the package from a designated depot. After a period of time your package will be returned to us, in which case please contact us at hello@edgeobeyond.com to rearrange delivery, alternatively we may contact you to arrange redelivery and take payment for any applicable redelivery fees before re-dispatching the Product.

If you do not arrange redelivery within 1 month of your order being returned to us we will refund the price paid for the Products, less any delivery charges incurred by us.

PROBLEMS UPON DELIVERY

If you receive any Products which are either damaged or missing or the packaging has been opened, you should register all reservations and complaints with the carrier or refuse the package if it is appears to have been opened or damaged.

If you have not been able to inform the carrier or you discover the problem later please contact us at hello@edgeobeyond.com.

INTERNATIONAL DELIVERY

As of 25th September 2025, duties and tariffs are calculated and collected at checkout for all shipments outside the UK. This helps avoid delays and unexpected fees during transit or at the point of delivery. These charges will be included in your order total once a shipping address has been entered.

Our courier, FedEx, handles the customs clearance process on your behalf via a DDP (Delivered Duties Paid) Service. Duties and tariffs are remitted to a third party as part of this process. As the importer of record, you may be contacted directly for additional information required to clear your package through US customs.

No further duties, tariffs, or taxes will be added during transit or upon delivery.

Please note: orders may be subject to delays during customs clearance due to the removal of the US de minimis threshold on 29th August 2025. Customs may also require your Social Security Number or Tax ID in order to release your shipment; if required, this will be requested directly by FedEx.

We accept no responsibility if your order is stopped by international customs.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

If the shipment is refused and the order is returned to us, our admin fee plus any return shipping costs and associated fees incurred will be deducted from your refund.

If an order is returned to us and needs to be re-shipped then you will be responsible for the cost of re-shipping the order.