Terms of Use

Welcome to www.edgeobeyond.com (our “Website”). Please read these Terms of Use carefully before you start to use our Website, as these will apply to your use of it. We recommend that you print a copy of this document for future reference.

IF YOU CONTINUE TO BROWSE AND USE THIS WEBSITE YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THE FOLLOWING TERMS OF USE.

INFORMATION ABOUT US

This Website is operated by Edge o’ Beyond Limited (“We" “Us” “Our”). We are registered in England and Wales under company number 08511268 and our registered office is at Strand House Sandgate High Street, Sandgate, Folkestone, Kent CT20 3BZ. The term “you” refers to the user or viewer of our Website.

OTHER APPLICABLE TERMS

These Terms of Use refer to the following additional documents, which also apply to your use of our Website:

ACCESS

Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available, uninterrupted or error free. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use and any other applicable terms and conditions, and that they comply with them.

ACCEPTABLE USE POLICY

Prohibited use: You may use our Website only for lawful purposes. You may not use our Website:

Content Standards

Whenever you make use of a feature of our Website that allows you to input or upload content (collectively “Contributions”), you acknowledge and agree that any and all Contributions are accurate (where they state facts), are genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted.

Contributions must not: contain any material which is defamatory of any person; contain any material which is obscene, offensive, hateful or inflammatory; promote sexually explicit material; promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; infringe any copyright, database right or trade mark (or other intellectual property rights) of any other person; be likely to deceive any person; be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; promote any illegal activity; be threatening, abusive or an invasion of another’s privacy, or cause annoyance, inconvenience or needless anxiety; be likely to harass, upset, embarrass, alarm or annoy any other person; be used to impersonate any person, or to misrepresent your identity or affiliation with any person; give the impression that they emanate from us, if this is not the case; or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

INTELLECTUAL PROPERTY RIGHTS

Our Website contains certain materials, trade names and other proprietary information, including but not limited to text, logos, design, layout, multimedia content, photos and graphics. We are the owner or the licensee of all such intellectual property rights in our Website, and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

Except as stated in the paragraph below, or as otherwise agreed with us, the contents of our Website may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our express written permission. You may not remove any trademark, copyright or other proprietary notice.

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged by “©2014 Edge o’ Beyond Limited (or other contributors as appropriate)”.

You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

YOUR ACCOUNT

In the event that you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password at any time, for any reason.

If you know or suspect that anyone other than you knows your username or password you should promptly notify us at hello@edgeobeyond.com.

OUR RESPONSIBILITY TO YOU

Accuracy of content

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that information on our Website or accessible from it is accurate, complete or up-to-date and accept no liability for any loss or damage caused by inaccurate information. You should independently verify any information before relying upon it. If you discover any inaccurate information on our Website please let us know.

Service access

Whilst we endeavour to ensure that our Website is normally available 24 hours a day, we do not make any commitment that our Website, or any content on it, will always be available, uninterrupted or error free and we will not be liable if for any reason our Website is unavailable at any time or for any period.

We aim to update our Website regularly, and may change, amend, remove or vary any of our Website’s content at any time and without warning. Access to our Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our reasonable control. We may remove our Website as a whole or any sections or features of our Website at any time without notice.

Data Protection

We are registered under the Data Protection Act 1998 as a data controller with registration number [INSERT]. Please see our Privacy Policy for details of how we use the information we hold about you.

Linking

From time to time our Website may also include links to other websites. These links are provided for your convenience only. We have no control over and assume no responsibility for the content of the linked website(s).They do not signify that we endorse the website(s) and we will not be liable for any loss or damage that may arise from your use of them.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Website in any website that is not owned by you. Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page. We reserve the right to withdraw linking permission without notice.

LIMITATION OF OUR LIABILITY

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.

In no event shall we be liable for any injury, loss, claim, damages, or any exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including but not limited to lost savings) whether based in contract, tort, strict liability, or otherwise, in connection with your use of our Website and/or any content on it. The entire risk as to the quality, performance and use of this Website lies with you.

Different limitations and exclusions of liability apply to any liability arising as a result of the supply of our products to you, and are set out in our Terms of Business.

Viruses

We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.

We assume no responsibility and shall not be liable for any loss or damage caused by a virus, or other technologically harmful material that may infect your computer or other equipment or other property on account of your access to, use of, or browsing of the Website or any website linked to it.

GENERAL

If any part of these Terms of Use is found to be invalid by any court having competent jurisdiction, this will not affect the validity of any remaining part of the Terms of Use. Any such remaining part will remain in full force and effect as if the invalid part of the Terms of Use had been eliminated.

Nothing in these Terms of Use shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

CHANGES TO THESE TERMS

We reserve the right to make changes to these Terms of Use at any time. Your use of our Website, following such changes, constitutes your acceptance of these changes.

Terms of Sale

Welcome to www.edgeobeyond.com (our “Website”). These terms and conditions (together with our Privacy Policy and Cookies Policy and Terms of Use) set out the terms on which we sell any of the products (“Products”) listed on our Website to you. Please read these terms and conditions (“Terms of Sale”) carefully before ordering any Products on our Website.

Please click on the button marked "I Accept" where indicated if you accept these Terms of Sale. If you refuse to accept these Terms of Sale, you will not be able to order any Products from our Website.

You should print a copy of these Terms of Sale for future reference.

INFORMATION ABOUT US

This Website is operated by Edge o’ Beyond Limited (“We" “Us” “Our”). We are registered in England and Wales under company number 08511268 and our registered office is at Strand House Sandgate High Street, Sandgate, Folkestone, Kent CT20 3BZ. The term “you” refers to the user or viewer of our Website.

The services described are provided in England and the statements made on this Website are governed by English Law.

We may amend these Terms of Sale from time to time. Every time you wish to order Products, please check the up to date Terms of Sale to ensure you understand the terms which will apply at that time.

ELIGIBILITY

Please note that our Website is available only to individuals that can form legally binding contracts under applicable law. Although the contents of our Website are aimed at all users, you must be over 18 years to purchase the Products, using the payment method displayed on our Website. By placing an order you confirm that you are at least 18 years old.

HOW THE CONTRACT IS FORMED

Our Website is a place for you to select and order certain Products. When ordering a Product, you will automatically be taken through the purchase procedure. Details of our prices for the Products and the procedures for payment and delivery are displayed on our Website.

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. You must ensure that all details provided by you in the order process are correct and complete. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We will send you an acknowledgment email confirming we have received your order (“Order Confirmation”). We will then confirm our acceptance of your order by simply dispatching the Products. The contract between us will only be formed when we dispatch the Products.

Once the contract has been formed your order becomes binding, subject to your rights of cancellation detailed below. We may decline your order prior to dispatch, at our discretion, where (by way of example) we identify a pricing or Product description error, the ordered Product is out of stock or unavailable or if we are unable to obtain authorisation for your payment. If we decline or cancel an order prior to delivery we will refund all amounts paid by you in respect of that order.

PRODUCT DESCRIPTIONS AND PRICING

Where possible, we take every care to ensure that the description, compositions and images of our Products are correct. However, images, compositions and descriptions of Products on our Website are not intended to be binding and are intended only to give a general description of the Products.

Please note, our Products are all handmade therefore the Products we send you may vary slightly from the images on our Website and other similar Products.

Whilst we try and ensure that all details regarding Product pricing which appear on our Website are accurate, errors may occur. We will normally check prices as part of our dispatch procedures so that:

Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges will be clearly displayed on our Website prior to placing your order.

Prices and availability of Products are subject to change without notice. Offers and special promotions are subject to availability.

OUT OF STOCK ITEMS

We endeavour to keep our Website up to date with regard to stock availability. However, if you order an item which is out of stock or no longer available we will let you know when (and if) we expect it to be available and you will have the option to either cancel your order or to receive email updates on the next delivery of that Product.

HOW TO PAY

All orders must be paid for in pounds sterling. Payment for the Products and any applicable delivery charges will be taken on receipt of your order, in advance of delivery. We accept the following cards: American Express, Solo, Visa, Visa debit, Visa Electron, Mastercard and Maestro.

Please ensure that all details you provide to us for the purpose of purchasing Products are correct, that the credit or debit card, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products. We reserve the right to obtain validation of your credit or debit card details before providing you with our Products. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay, non-delivery or charges imposed by your card issuer.

We will not be responsible for any misuse or fraudulent use of any means of payment that are not detected by the verification procedure of your debit card/credit card merchant.

DELIVERY

We aim to dispatch orders on the same day if your order is received on a working day before 3pm, otherwise we aim to dispatch orders on the next working day, unless there are exceptional circumstances (subject to availability). If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our Website, we will inform you of this by email.

Whilst we will endeavour to meet any stated dispatch and delivery dates and/or times, we cannot guarantee these and accept no responsibility for any delays in deliveries due to any act or omission of Royal Mail (or any other delivery service as used by us from time to time). As such we will not be liable for any direct or indirect loss or damage suffered by you as a result of any delay or failure to deliver which is due wholly or partly to circumstances beyond our reasonable control.

All delivery charges will be clearly stated during your order process prior to confirming your purchase at checkout. Please contact us for more information on your delivery at hello@edgeobeyond.com.

Shipping to a different delivery address

We are happy to arrange delivery of your order to an address that is different from your credit or debit card billing address. Please ensure that you have checked your address details carefully on submitting your order as you are responsible for ensuring that you are able to take delivery of the Products.

Delivery addresses cannot be changed once the order has been dispatched and we will not be held responsible for lost deliveries which result from an incorrect delivery address, as entered by you.

Non-delivery

If no one is available at your address to take delivery a card will be left for you to either rearrange delivery or to collect the package from a designated depot. After a period of time your package will be returned to us, in which case please contact us at hello@edgeobeyond.com to rearrange delivery, alternatively we may contact you to arrange redelivery and take payment for any applicable redelivery fees before re-dispatching the Product.

If you do not arrange redelivery within 1 month of your order being returned to us we will refund the price paid for the Products, less any delivery charges incurred by us.

Problems upon delivery

If you receive any Products which are either damaged or missing or the packaging has been opened, you should register all reservations and complaints with the carrier or refuse the package if it is appears to have been opened or damaged.

If you have not been able to inform the carrier or you discover the problem later please contact us at hello@edgeobeyond.com.

International delivery

If you order Products from our Website for delivery abroad, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

We accept no responsibility if your order is stopped by international customs.

If an order is returned to us and needs to be re-shipped then you will be responsible for the cost of re-shipping the order.

RETURNS POLICY & PROCEDURE

Please note that we are only able to accept returns and provide refunds for those orders placed on our Website.

You may cancel an order at any time prior to the Product being dispatched by contacting us at hello@edgeobeyond.com; we will confirm your cancellation in writing to you and refund any monies already paid.

If, following dispatch of your order, you change your mind or decide for any other reason that you do not want to receive or keep a Product you can notify us within the period set out below to cancel your Order and receive a refund. However, this cancellation right does not apply in the case of:

Products which are not suitable for return due to hygiene reasons if unsealed by you after delivery; or Products which are made to your specification, (this does not affect your legal rights as a consumer in relation to any faulty, or not as described, Product(s)).

14 day returns policy

If you are returning a Product which does not fall within the exceptions above, or if your Product is faulty or not as described, your deadline for cancelling an order depends on what you have ordered and how it is delivered, as set out below:

if your order is for a single Product (which is not delivered in instalments on separate days), the last day for cancellation (the “Cancellation Period”) is the end of 14 days after the day on which you receive the Product; or

if your order is for one Product which is delivered in instalments on separate days or multiple Products which are delivered on separate days, the last day for cancellation (the “Cancellation Period”) is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

To cancel an order, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us at hello@edgeobeyond.com within the applicable Cancellation Period.

Please return the Product (in its original condition) to us together with all original packaging.

PLEASE RETURN TO

Edge o' Beyond (returns)
3 Prince's Mews, London, W2 4NX, United Kingdom

When you return a Product, please let us know your contact details, whether you want a refund or a replacement and the reason for returning the item.

Please ensure your parcel is labelled as being a return.

Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. If any duty payments are due, it will be your responsibility to pay them.

We cannot be responsible for parcels that fail to reach us, so please make sure you obtain proof of postage.

Condition of returns

The Products will be your responsibility from the point of delivery. It is important that returned items are kept in the best possible condition, so please take reasonable care of them and keep all original packaging.

Please note that we cannot accept returned Products that we reasonably believe have been used or worn unless the reason for the return is because the Product is faulty or not as described.

Where you return a Product we will examine the returned Product to determine whether a refund is available and will notify you as such via e-mail within a reasonable period of time. Where you have failed to take reasonable care of the Products, no refund will be available.

Refunds

If you cancel your order, and a refund is due to you, we will make any refunds due to you 14 days after the day on which we receive the Product back from you.

Refunds will only be made against the original credit/debit card used.

Statutory rights

As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by these Terms of Sale. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

DATA PROTECTION

We take your privacy very seriously. Please see our Privacy Policy and Cookie Policy for details of how we use your data.

OUR LIABILITY

We only supply Products via our Website for domestic and private use. You agree not to use any Products purchased from our Website for any commercial, business or re-sale purposes. Where applicable, you should ensure that you read the label and any information which accompanies the Product before using the Product and comply with any instructions for using the Product.

Our liability in connection with any Product purchased through our Website is strictly limited to the purchase price of that Product. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or in any other circumstances which are not permitted by law.

If we fail to comply with these Terms of Sale we may be responsible for any loss or damage which you suffer as a foreseeable result of our breach of these Terms of Sale (or our negligence), but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract.

These Terms of Sale do not affect your statutory rights.

LOYALTY SCHEME

The Edge o' Beyond loyalty scheme is open to all UK residents aged 18 or over. Edge o' Beyond reserves the right to remove a loyalty scheme member for any good reason.

Rewards are earned and may be redeemed against purchases by loyalty scheme members via the Edge o' Beyond website (www.edgeobeyond.com).

EOB points are earned by completing actions as specified at edgeobeyond.com. The value of points awarded, or the actions themselves are subject to change. Please refer to your account page for the latest information.

EOB points cannot be earned on delivery charges; Edge o' Beyond reserves the right to change these exclusions from time to time.

It is the loyalty scheme member's responsibility to choose when and how to spend their points. The reward value remains the property of Edge o' Beyond and cannot be re-sold.

Edge o' Beyond reserves the right to amend, cancel or withdraw the terms of this loyalty scheme at any time. Wherever possible, Edge o' Beyond will provide you with advance notice of any such changes. You will be deemed to have accepted these terms and any changes to them if you continue to collect EOB points or redeem rewards.

Where you request that the value of all or part of a qualifying purchase is refunded to you, the refunded amount will be deducted from the EOB points total.

Reward balances cannot be transferred from one loyalty scheme member to another.

Your loyalty scheme membership may be cancelled for reasons such as fraud or a breach of these terms. If this occurs your reward balance will also be cancelled and no reward value will be issued in respect of such reward balance.

Edge o' Beyond may refuse to authorise the issue of EOB points and/or to redeem rewards which have been issued if Edge o' Beyond reasonably considers the scheme is being used fraudulently by the loyalty scheme member.

If there is a query relating to your reward value balance, the loyalty scheme member will be responsible for producing (on request) any required proof of purchase for any transaction which has not been accredited towards your reward balance.

EOB points cannot be added to a loyalty scheme member's account retrospectively, where the action took place prior to April 11th 2017.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by events outside our reasonable control (“Force Majeure Event”)

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

OTHER IMPORTANT TERMS

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it or these Terms of Sale, at any time during the term of the contract.

If any of these Terms of Sale are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the order or any of these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled under the order, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms of Sale shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Nothing in these Terms of Sale shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999.

These Terms of Sale and any documents expressly referred to represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

GOVERNING LAW

These Terms of Use shall be governed and interpreted in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms of Use or their subject matter or formation (including non-contractual disputes or claims).

CONTACT US

If you have any questions or concerns about these Terms of Use, Terms of Sale, or any of our Products you can contact us via the contact page or at hello@edgeobeyond.com.

Thank you for visiting our Website